Consumer advice

Links to local organisations:

Click for the law and rights page on the advice guide

Advice Guide

Citizens Advice offers a self-help advice guide that provides lots of information on the consumer rights

Central Bedfordshire Council Consumer Information Page

Central Bedfordshire Council

Central Bedfordshire Council offers information, advice and support for consumers; including your rights when buying goods, your rights when entering into a contract for services and also advice on entering into a credit agreement.


Age UK Bedfordshire

Age UK’s Bromham Road office in Bedford has a trained team of staff and volunteers who can give independent advice on many topics for older people in Central Bedfordshire, including consumer advice. Age UK’s main website provides information online about consumer advice; including holiday issues, scams advice, advice on consumer ageism and insurance advice.

Click Links to Online Tools & Useful Websites:

Click for the cosumer page on advice guide

Advice Guide

Advice Guide provides lots of information on cars and vehicles, builders and home improvements, phones, TV, internet and computers, furniture, household goods and clothing, energy supply, common problems with products and many more sections. They also provide consumer fact sheets.

Call 03454 04 05 06

Click for the Which website for consumer information

Which? Consumer Rights

Which? can help you with your problems as a consumer, such as issues with your builders or your bank. They can also give information about your consumer rights and put them into place and offer step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.

Click for the ombudsman website for consumer information


Helpline: 0800 023 4 567
Ombudsman can look at complaints about most financial problems involving; PPI (payment protection insurance), banking, mortgages, credit cards and store cards, loans and credit, payday lending and debt collecting, insurance, pensions, savings and investments and many more financial areas.

Click for the UK European Consumer Centre website

UK European Consumer Centre

Offer free advice and assistance to UK consumers that are having problems with a company based in another European country and need intervention in disputes where the consumer and trader are unable to reach a positive outcome.

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Advice Central

Your open door to advice in Central Bedfordshire


0300 303 6666

Instant help:

Simply click the pink ‘Chat with us’ button below, open 10am to 4pm, Monday to Friday

Mondays at Mayfield in Dunstable

Our Advice Central staff and volunteers are here to assist you with all your needs, every Monday at the Mayfield Centre in Dunstable from 9am to 2pm, no need for an appointment.

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Expert help and support every Monday in Dunstable

18 February 2022 Mondays at Mayfield in Dunstable Come along to Advice Central’s Mondays at Mayfield, from 10am-2pm. Enjoy free tea and coffee and a range of support and help: Meet with the Safer Streets team on ways to keep your home and family safe Receive free lateral flow test kits from Central Bedfordshire Council’s

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Housing Benefit: Get help paying rent

Housing Benefit is a government assistance program that helps low-income households with their rent payments. If you qualify for Housing Benefit, you can receive government assistance to cover your portion of the rent. Read our guide to Housing Benefit…

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Housing support from your local council

Local councils offer support to residents who might otherwise struggle to find affordable housing. These programs usually take the form of housing allowances and grants, which can be accessed by meeting certain criteria (such as income level, age or family status)…

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Helping you keep cool in the heatwave

We’ve found some handy links (thanks to our new volunteer, Owen) to help you in the heatwave in summer 2022. See useful tips for coping in the hot weather from the Met Office, NHS, The Guardian, Age UK and Sky News…

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