Frequently Asked Questions (FAQs)

How do I use this web site?

AdviceCentral is your window to finding good, reliable
information and advice.

You can help yourself by
clicking on the links to take you straight to information
web pages without having to ‘google’ or search.

If the links don’t help you, you can call us and we will
help guide you to the information you need, or you can
use the text chat to type your question if you don’t
want to talk out loud or prefer text to speech.

If you need more help, we will arrange for you to speak
to a specialist adviser that will be selected to meet
your needs.

Is web chat safe to talk about by personal details?

Our web chat service is linked to our very secure IT systems.

You will see that there is a locked padlock on your address bar.

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This means that the information is sent to us securely. The system meets all the UK web site and data safety requirements and is as safe as shopping or banking on line.