What we do

Our service is confidential, independent and free.

This service provides up-to-date information and advice to people of any age and with any disability, older people, their families, carers, friends and associated professionals..

Please fill in this form to ask us a question or to book a one-to-one appointment.

Carers Central is here to help the 19,000 unpaid carers in Luton


Carers Central runs this dedicated website, allowing access to social and welfare advice. There are emergency numbers listed on the website with access to self-help information and links to specialist support.


A trained team of staff and volunteers are available from 10am to 4pm every weekday and every Tuesday evening until 7pm.


Please check on our website for the latest news about face-to-face appointments.

A referral from a professional

Referrals can be made into the hub through the partner organisations or professionals like social workers.

Web chat  

Click the ‘chat to us’ at the bottom of every page or the “send us an email” when it’s out of our opening hours.

Web chat is open for instant help from 10am to 4pm weekdays and until 7pm on Tuesday evenings.

See us near you

We provide various activities in the community to support unpaid carers including: 

  • Coffee mornings for carers 
  • Carers’ events
  • Community events
  • Community engagement e.g. libraries, community halls, shopping centres


Care skills training is free for unpaid carers via the Care Academy run by The Disability Resource Centre.

See the main training page on The Disability Resource Centre for details of all the free workshops, mini-courses and 1-2-1 coaching programmes that are available for free for carers in Luton.

Cares Central can support you with all the training options with regular contact, further information and help you to fill-in training enrollment forms.

Peer support and local community groups

Support groups are very important and can help you feel connected to other people in similar caring roles. 

The following groups offer friendly support in Luton:

(all subject to coronavirus regulations)

Disability equipment 

All Local Authorities will offer an Occupational Health Assessment.

This might include installing equipment, minor works, or to facilitate major adaptations to help you remain safe and independent in and around your home.

You may decide that you would like to look at various types of equipment independently.  

The Disability Resource Centre has a team of Trusted Assessors who can show you the types of equipment available. 

This could include help with bathing, toileting, walking or useful gadgets to make life easier in the home. To make an appointment call 01582 470900 or email info@drcbeds.org.uk

Employment support for carers

It can be difficult to find time in your week to focus on you and your wellbeing. The free support programme available from The Disability Resource Centre for carers could be the starting point you need to help manage your wellbeing, learn new skills and/or gain paid work.

Topics covered:

  • Identify transferable skills and strengths
  • Explore different work options 
  • Skills health checks
  • Write a winning CV & excelling in interview 
  • Covering letters and emails
  • Volunteering opportunities & self-employment
  • Support in the workplace

Contact us by email

Carers Central has a dedicated email address that is monitored daily by carers: carerscentral@drcsbeds.org.uk

Social media

We provide a Facebook community group for unpaid carers in Luton and recently launched the Carers Central Facebook page to share news and ideas. We have over 70 members who can post questions and reply to other members’ questions, supporting each other throughout the week.

Call us during office hours on 0300 303 0201
Or email us and we’ll get straight back to you.

We’ve built this service to support unpaid carers across Luton, funded by Luton Council in partnership with NHS Luton Clinical Commissioning Group.

Helpful information for carers

Mondays at Mayfield in Dunstable

Our Advice Central staff and volunteers are here to assist you with all your needs, every Monday at the Mayfield Centre in Dunstable from 9am to 2pm, no need for an appointment.

Expert help and support every Monday in Dunstable

18 February 2022 Mondays at Mayfield in Dunstable Come along to Advice Central’s Mondays at Mayfield, from 10am-2pm. Enjoy free tea and coffee and a range of support and help: Meet with the Safer Streets team on ways to keep your home and family safe Receive free lateral flow test kits from Central Bedfordshire Council’s

Emergency phone numbers in the severe weather

Central Bedfordshire Council has provided a useful guide to emergency support and phone numbers if you need them during the severe weather. The advice from the Central Bedfordshire Council website includes: Power cuts Get regular updates and information about individual power cuts on the UK Power Networks website. Anyone experiencing a power cut should: Visit www.ukpowernetworks.co.uk/powercut and type in their postcode

Free shopping vouchers for vulnerable people

AdviceCentral are hosting regular events at the Mayfield Centre every Monday at 4 Mayfield Road, Dunstable, LU5  4AP. They be free cups of tea, coffee, cappuccino and biscuits for everyone that comes along between 10am and 2pm every Monday.

See us at the Mayfield Centre on Mondays

28 January 2022 Events,  Health,  News,  NHS,  Wellbeing Mondays at Mayfield Centre AdviceCentral are hosting regular events at The Disability Resource Centre’s new Dunstable shop at the Mayfield Centre every Monday (but not on public holidays). Free tea and coffee on Mondays  Pop in for a free hot drink and to chat about how the AdviceCentral team can

Help to get a Blue Badge

A Blue Badge for disabled parking If you feel the person you are caring for could benefit from a Blue Badge to help with disabled parking they can apply (or you can apply for them as their carer) via their local authority’s website. Who is entitled to a blue badge? You may be able to

Emergency telephone numbers for carers in Luton

See the (mostly) out of hours services available in Luton and nationwide: Adult and Social Care: Out of hours support    03003 008 123 Luton Food Bank: Emergency number   01582 452356 Homelessness: Out of office hours    0800 1014 7333 Women’s Aid Refuge: Office hours -01582 391856 Luton and Dunstable A&E:  08451 270127 NHS Direct: Advice

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